Frequently Asked Questions
Q: Do I need previous experience?
A: No. In fact, approximately 15% of all customs broker training students did not have any importing or customs brokerage experience prior to taking our course. Any type of transportation background is helpful; and individuals with a background in freight forwarding seem to do exceptionally well.
Q: How long does it take to complete the Video Course?
A: Most people complete the entire Customs Broker Video Course in 6-7 weeks. We ship the entire course at one time. You may begin at anytime - the sooner the better because you will have more time to prepare. We strongly suggest you allow at least 4 weeks to complete the course and that you complete the course at least two weeks before the Exam. We have tools for you to use right before the customs broker licensing exam to recap the entire course.
Q: What if I need help?
A: We support our customs broker training students for a minimum of one-year or two Exam cycles, whichever is greatest. Your student ID number will allow you to access our toll-free help desk where you will receive one-on-one live help with a qualified instructor. The help desk is available to registered students at no charge when further explanation or individual tutoring is required. Additionally, you will have access to our members only Web site, where relative information is also posted. This is just another benefit for our current and former students.
Q: What is your return policy if I'm not satisfied with the course?
A: We have a 100%
unconditional refund policy. We will refund the cost of the
course (less shipping and handling) within the first 5 days of purchase if you
are unsatisfied for any reason, with no questions asked. We
only ask that you return the product in it's original condition.
Q: How long does it take to get the course?
A: Orders received before noon EST are shipped same day we receive the order. Orders received after twelve noon are shipped next business day.
Q: What are the requirements to take the U.S. Customs Brokers Exam?
A: Anyone can take the course, and take the customs licensing exam. You must be a citizen of the United States and at least 21 years of age within 3 years of passing the exam if you have not already met that requirement. In order to become a licensed customs broker you must score a minimum of 75% on the exam.
Q: What is the exam like?
A: The exam has 80 multiple choice questions. It is "open book" and 4 hours in duration. The US Customs exam tests the applicant's knowledge and understanding of US Customs law and regulations as defined in the Code of Federal Regulations and the Harmonized Tariff Schedule of the United States. Both of these publications (CFR 19 and HTS) are permitted reference material during the examination.
Q: How often is the exam given?
A: The US Customs Broker Exam is given two times per year - on the first monday of April and the first monday of October. You must file an application with U.S. Customs to inform them that you will be taking the Customs Broker Exam. That application must be submitted to U.S. Customs no later than 30 days before the exam. We include the application with the course material and remind you when to submit it.
Q: Who do I contact if I Still have more questions I would like to ask?